Terms & Conditions

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IRIDE AFRICA - BIKE HIRE TERMS & CONDITIONS

1. INTRODUCTION & DEFINITIONS

  • "iRide Africa" means Iride Africa Tours (Pty) Ltd (Reg. No. 2010/006575/07).
  • "Client" means the adult individual hiring the Bike as identified in the Reservation Form.
  • "Bike & Accessories" means the bicycle, spares (e.g., spare tube, patch kit), and any extra equipment rented by the Client.
  • "Agreement" means these Terms & Conditions together with the completed Reservation Form.
  • Governing Law: This Agreement is governed by the laws of the Republic of South Africa.

2. BOOKINGS, PAYMENTS & CANCELLATIONS

2.1 Booking & Payment

  • A booking is confirmed once the Client completes the Reservation Form and pays the required Rental fee and deposit (if applicable).
  • The Client must inform iRide Africa if the Bike will be used in a bicycle race. Race hires are permitted at iRide Africa’s discretion and may incur additional charges.

2.2 Cancellation Policy

If the Client cancels a booking, the following cancellation fees apply:

  • 30 days or more before the rental start date: Free cancellation (subject to written confirmation from iRide Africa).
  • 8 to 29 days before the rental start date: 80% cancellation fee.
  • Less than 7 days before the start date, or early departure/non-arrival: 100% cancellation fee.

3. DELIVERY, COLLECTION & RETURNS

3.1 Verification Requirements

Before receiving the Bike, the Client must provide:

  1. A valid Driver’s License, ID, or Passport.
  2. Contact details and accommodation address.
  3. Valid contact and billing details for invoicing and communication.

3.2 Inspection at Delivery

The Client must inspect the Bike and Accessories upon delivery. Unless any existing defects are reported immediately upon handover, the Bike is deemed to be in good, undamaged working order.

3.3 Return & Late Fees

  • The Bike and Accessories must be available for collection at the agreed time, date, and location with client present.
  • If the Bike is not made available at the scheduled time, the Client is responsible for returning it directly to iRide Africa and will be charged the daily rental rate for every late day until returned.

4. DAMAGE, LOSS & PAYMENT FOR REPAIRS

4.1 Responsibility for Damage or Theft

  • The Client is fully responsible for the Bike and Accessories from handover until returned to/collected by iRide Africa.
  • The Client is liable for any theft, loss, or damage occurring during the rental period, regardless of fault or negligence, reasonable fair wear and tear excepted.

4.2 Damage & Loss Invoicing (Payment Link Procedure)

In the event of damage, missing accessories, or loss:

  1. iRide Africa will inspect the returned Bike and assess the repair or replacement costs.
  2. iRide Africa will provide the Client with an itemized breakdown/quote of the repair or replacement costs.
  3. Payment Method: iRide Africa will send the Client a secure digital payment link for the total amount due. The Client undertakes to settle the payment prompt upon receipt of the invoice link.

5. RULES OF USE & CLIENT OBLIGATIONS

The Client agrees to:

  • Keep the Bike in their direct possession and control at all times, taking reasonable precautions against theft and damage.
  • Operate the Bike safely, responsibly, and in accordance with all South African road laws and trail regulations.
  • Strict Beach Prohibition: The Bike must not be ridden on the beach or in ocean water. Riding on the beach will incur an automatic minimum penalty fee of R1,500 for deep-cleaning/de-salination, plus additional charges for any salt or sand damage caused.

6. WAIVER, INDEMNITY & LIMITATION OF LIABILITY

6.1 Assumption of Risk

Riding a bicycle involves inherent risks. The Client acknowledges that they use the Bike voluntarily and assume all associated risks of injury, accident, or property loss.

6.2 Exclusion of Liability

iRide Africa, its directors, employees, and agents shall not be liable for any personal injury, death, property damage, loss, or third-party claims arising directly or indirectly from the Client’s hire or use of the Bike.

6.3 Indemnity

The Client indemnifies and holds harmless iRide Africa against all claims, costs, damages, penalties, and legal expenses arising from the Client's use of the Bike or breach of this Agreement.

IN SHORT:

  • Treat the bike as if it were your own. Take proper precautions when parking, transporting, and riding.
  • You are fully responsible for the bike while it is in your possession.
  • In the event of damage or loss, iRide Africa will issue an itemized repair bill along with a payment link for prompt settlement.

 

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